Our FAQ page is designed to give you clear, honest answers to the most common questions about HVAC repair, installation, maintenance, pricing, and service. Whether you’re wondering when to replace your system, how often to schedule maintenance, what to expect during a service call, or how to improve energy efficiency, you’ll find helpful guidance here. We believe informed customers make better decisions, and our goal is to provide straightforward information that helps you feel confident about your comfort, your system, and your investment.
Residential HVAC FAQs
Q: How often should I schedule maintenance for my home HVAC system?
A: Most systems should be serviced at least once per year, ideally twice—once in spring for AC and once in fall for heating. Regular maintenance prevents breakdowns and extends the unit’s lifespan.
Q: Why is my AC running but not cooling the house?
A: Common causes include dirty filters, low refrigerant, blocked coils, or a failing compressor. A technician can diagnose the exact issue and restore cooling performance.
Q: When should I consider replacing my HVAC system?
A: If your unit is 10–15 years old, requires frequent repairs, or your energy bills are rising, it may be more cost-effective to replace it with a high-efficiency model.
Q: Do you offer emergency residential HVAC service?
A: Yes — Best HVAC provides fast emergency repair service to restore comfort as quickly as possible.
Commercial HVAC FAQs
Q: How do I know if my business needs a commercial HVAC upgrade?
A: Signs include inconsistent temperatures, high utility bills, loud operation, and frequent repairs. A system inspection can determine whether repair or replacement is best.
Q: Do you offer preventative HVAC maintenance plans for businesses?
A: Yes — we provide custom commercial HVAC maintenance programs to reduce downtime and keep your equipment operating efficiently year-round.
Q: Can you work on rooftop units (RTUs) and large commercial systems?
A: Absolutely. Our technicians are certified to service RTUs, split systems, heat pumps, boilers, and commercial chillers.
Q: How quickly can you respond to a commercial HVAC emergency?
Q: How quickly can you respond to a commercial HVAC emergency? A: Best HVAC offers rapid response and emergency service to protect your business operations and comfort.
Water Heater FAQs (Tank & Tankles)
Q: How long does a water heater usually last?
A: Traditional tank water heaters last 8–12 years, while tankless water heaters can last 15–20+ years with proper maintenance.
Q: My water heater isn’t producing hot water — what should I do?
A: This could be caused by sediment buildup, thermostat failure, or a malfunctioning heating element. Schedule an inspection to prevent further damage.
Q: Should I switch to a tankless water heater?
A: Tankless models offer endless hot water, lower energy usage, and longer lifespan. We can help determine the right system for your household or business.
Q: Do you install and repair both gas and electric water heaters?
A: Yes — Best HVAC services and installs gas, electric, and tankless water heaters.
Commercial Refrigeration FAQs (Coolers & Freezers)
Q: Why is my walk-in cooler or freezer not staying cold enough?
A: Common causes include refrigerant leaks, failing fan motors, thermostat issues, or worn door seals. Immediate service prevents product loss.
Q: Do you provide emergency refrigeration repair?
A: Yes — Best HVAC offers emergency commercial refrigeration repair to protect your inventory and business operations.
Q: How often should I schedule refrigeration maintenance?
A: Walk-in coolers and freezers should be serviced every 3–6 months to avoid breakdowns and efficiency loss.
Q: Can you repair all makes and models of commercial coolers and freezers?
A: Yes — our technicians are trained to service all major commercial refrigeration brands and systems.
